Dynex Support Sucks
Dynex is the Best Buy brand. We were recently there and I noticed a $20 webcam that said it supported OS X 10.1 and greater on the box so I decided to purchase it. I installed the included drivers and software and started up their software. I just get a black screen with “No video input.” The LED on the webcam does turn on and off appropriately. I took it back and exchanged it thinking the unit was deffective. The new one had the same problem.
Unfortunately their included drivers are as ancient as the version of OS X referenced on the box. There are a few commercial and open source driver sets available for web cam support on OS X but unfortunately this camera isn’t supported by any of them. They said they had 24×7x365 support on their website so I figured, what the heck, maybe they have some nice shiny new drivers they forgot to link to on the website.
This is the call:
“So what seems to be the problem?”
“Well I have a Mac and the box said the Mac is supported so I installed the drivers and software that came with it and the software that came with it says there is no video from the cam”
“Oh, well since you said you have a Mac you will need to contact the manufacturer of the computer
to see if…”
“There is nothing wrong with the computer.”
“Right but maybe there is some sort of driver that you need for the Mac to make it work.”
“Exactly, and that driver comes from the manufacturer of the device, that would be Dynex, whom you
represent.”
Click.
Just to be clear, that click there at the end is them hanging up on me. I guess they couldn’t argue with that.
January 13th, 2007 at 6:30 pm
Yep I had a similar conversation a second ago. What a bunch of bullshit.
January 15th, 2007 at 10:55 am
I bought a dynex DX-DT cam and the vidio is black, tryed to call you and no help you would give me…I am thinking about taking it back if I don’t get the support I need… maybe its the wrong driver on the cd…if so let me know where I can get on on the net …TY Kim
January 21st, 2007 at 3:54 pm
I also purchased a DYNEX-DTCAM from Best Buy. I exactly experienced the same problems reported by mikegrb. Dynex Tech Support does not help at all. Only the built-in microphone of the camera works on my iBook (Operation System: Mac OSX 10.3.9), and that is it. There is no image from the camera at all. I will return this useless camera back and claim my money back. I recommend you doing the same and filing your complaint.
January 24th, 2007 at 8:15 pm
Omg yes! The customer service is shit! Im so mad I waited days for this to come in the mail and it dont work on my mac version 10.4.8!
Ergh the stupid customer service lady says i need to take it to bestbuy now and get a refund or exchange it. Dynex is a shitty company.
January 25th, 2007 at 8:10 pm
Same situation over here. Take it from a former Best Buy employee: don’t buy anything there (especially a best buy brand because they are extremely cheaply made) because their customer service is horrible.
January 29th, 2007 at 9:28 pm
Same thing. Told me to call Apple. Quick google search leads to simple conclusion. Dynex = crap.
February 2nd, 2007 at 1:32 pm
Wow glad I read this before calling for help on the cam.. but dam I wish I read this before I bought the Junk of a cam.. Same thing here the cam just doesn’t work.. Off it goes back to the store.. I guess there is no way out for a cheep cam on a Mac..
February 5th, 2007 at 6:56 pm
same bought cam not working. no support provided
February 6th, 2007 at 7:01 pm
i am experiencing the same problem with my notebook toshiba satellite a135.
the picture is black, when ii works.
i tryed to install the drivers several times, but is just dont worked.
i’ll go to best buy cll my money back
gui
February 10th, 2007 at 4:05 pm
this product doesn’t work on any computer. I tried with the Mac, sound but no picture. Windows XP gives an occasional picture and Windows Vista won’t even load the drivers. Too bad no one see’s this site before they waste their money.
February 15th, 2007 at 9:15 am
yo i got the same problm they send u 2 geek squad who want to charge u billz 4 sending out some1 to install thier precious software they couldnt tell me were to dl it myself 187 on deez fools grrr
wel if ny1 finds a place to dl vista compatible drivers 4 the DX-DTCAM PLEASE post the link here thanks
[DXM]METH
February 15th, 2007 at 9:16 am
BY THE WAY VISTA RULES BUT NOTHING WORKS ON IT LO0L;
February 20th, 2007 at 7:19 pm
THESE PEOPLE ARE FUCKING ASSHOLES!!!!!!!!!!!!!!!!! I Brought two of them, one for myself and my mom. Neither of them worked and when I called Dynex they asked what version of windows I was using. When I told them that I was using OSX, they told me that she was going to transfer me to the Geek Squad. I told her that Dynex makes the camera, not the Geek Squad. She Said they would be able to help me. So I said ok. Then after the Geek told me that they could send someone out to help but she needed some info so she could give me a price quote. I told her to pound sand and I called those looses back and I got a another person who told me the same thing as the first person did. I told him to take his Geek Squad and shove it up his ass. This product is a lot like Best Buy. Shit
February 21st, 2007 at 7:42 pm
I am not sure if you found the fix for your webcam problem, but if you don’t have at least $150 (or higher on ebay) for an isight, you might want to check out iMage by eecamm networks. Its $60 and works with ichat( so they say). The rewiews I have read on it sound good and it looks like a good buy. The guy at apple care told me that any cam that is firewire would work with ichat, so before I run out a buy one I will try my video cam. Eventhough the iMage is USB 2.0, it will work with ichat via a plug in from the makers. I will let you know once I have tried it on how good it is. Sorry if the spelling sucks, I am on another computer using
February 21st, 2007 at 7:44 pm
Internet Explorer and I cant find spell check.
February 23rd, 2007 at 10:38 pm
Hi, thanks for all the comments… just bought this cam for my mac and pc…. and well, whadayaknow… it doesnt work on the PC either.
Okay, and will never shop at Best Buy again :)
March 3rd, 2007 at 4:31 am
i purchased a dynex router and ethernet card
and experianced problems with both of these
products. i then called there cusomer service
and was transferred to someone who knew
little about the prouduct and direced me to
The geek squad which is a service of
Best buy that charges for there services.
Best buy makes these prouducts through
Dynex. and is the only seller of this brand.
i then surfed he internet and found many
complaints (blogs) against dynex customer service
and there products . i feel someone had to
get something fixed and i knew he BBB
was the only ones that could change here
buisness for the better. i can only just
bring back the items and let it go .
but i think there is a huge injustice
here and i know i speak for the other
many complainers against dynex.
i feel that instead of bringing back my
item for another brand more expensive is not
acceptable or even my money. i want to pay less
but not waste gas and time to get
brushed off because thats how i felt.there
customer service should be more
qualified or not tell me the geek squad can help but ,
its gonna cost me! and i noticed on
the internet i am not alone on this !!
(see attached site please)
http://michael.thegrebs.com/2007/01/11/dynex-sucks/
(theres my proof)!!
please tell them to change there buisness practices (BBB)
so no more people will have to suffer.
“lets just say i sent this to the Better Business Bureau today” , payback this time is for real !
March 7th, 2007 at 5:27 pm
Well am adding a comment since dynex sucks royally. Words cannot describe the anger I have towards dynex and never ever will I buy a dynex product. Their website supposedly has the drivers at the following link
http://www.dynexproducts.com/t-drivers.aspx
But the frigging drivers suck and half the time the website itself doesnot work.
I have a dynex wg-tdc or something extended wireless card. I just installed vista and the driver doesnt work nor do they have a vista driver. I actually had to use a driver for a different card just to make it work. Shows other companies actually do a better job.
March 12th, 2007 at 10:40 pm
Can we sue this sons of bitches??? I have the same problem too!!!! Is not fear…!!!! Damn it!!!!
March 12th, 2007 at 10:41 pm
I mean fair!!! Sory oops!
March 17th, 2007 at 12:42 am
I was able to get the Dynex WebCam 100 and 101 to work on all my Vista systems using the following steps.
1. Download driver from: http://www.dynexproducts.com/skins/Skin_1/Topics/Drivers/DX-WC100_Drivers.zip
2. Install it, and let it fail. Vista asks if you want to try again with recommended settings. *BEFORE* using the try again feature. (It acted like it wanted to uninstall for the 101 series, but a third try went through.)
3. In the device manager, the cam will show a problem with the device. Right Click and select update driver.
4. Select the Browse My Computer option.
5. Select the Let Me Pick… option.
6. You should see the VGA USB Camera option. Select and complete the operation.
7. Open a program that can use your cam (Skype, Messenger, etc.) and test.
Hope this works for others!
March 19th, 2007 at 9:01 pm
FUCK dynex!!!!!!!!!!!!!!!
March 31st, 2007 at 2:59 pm
just ading my name to the list of screwed over customers, same redundant problem as listed above, i gues BEST buy wants you to be brave and buy a camera, cause it’s not so much money, then doesnt work so you go back and the get reeled into buying something more expensive you would not have considered in the first place, or the poor people that actually have the geek squad come over, what a rip off. i suggest everyone to sent comment to bestbuy and better bussines bureau.
April 3rd, 2007 at 12:22 am
i bought a dynex, worked great in xp but doesnt in vista, and dynex doesnt have a driver for vista yet, amybe never…bummer
April 11th, 2007 at 2:09 pm
I bought the Dynex DX-DTCAM, installed the drivers successfully, and all I get is black video when I use it (though the cam lights up). I tried emailing Dynex asking if there’s drivers online for it, but havent gotten a response.
I’m using Windows Vista.
April 13th, 2007 at 9:41 am
same problem. THis people are full of it.
April 21st, 2007 at 5:21 pm
dynex suck!!!!!!!!!!!!!!
April 22nd, 2007 at 8:19 pm
I just bought this, im on a PC with XP and I had the same problem. Uninstalling the device and reinstalling it worked for me, picture quality is pretty nice.
April 24th, 2007 at 7:28 am
Oh my God this is incredible, I tough that I was the only one that had the same answer “oh I think is your computer would you like to be trasnfer to this number 1800 -,,,,,, so you can set up an appt. to have your pc check .I asked for help cause I can’t see a clear image, when I installed the software I got a message on my Windows Xp saying that doesn’t recognize the windows logo. ” the message says that if doesn’t cause any damage on the operation of the system at this moment will happen in the future.When I got this message I just skipped it thinking “oh will be fine nothing is going to happen I said oh yea whatever ,my pc is slower than ever and now I can just see a shadow on the camera
April 24th, 2007 at 7:30 am
By the way I have model DAT-DTCAM and windows xp if someone have the drivers
April 30th, 2007 at 1:23 am
Wow, I wish I had come across this site before I purchased it today! Same thing, mic works, but no video on my OS X 10.4 Mac Mini. Off to the store I go…
May 1st, 2007 at 5:58 pm
Hey guys, good news my Dynex webcam model DX-DTCAM after going crazy looking for a solution my husband finally found that to get a picture you must to turn the lens to the right ,like with a photo camera and all they advice me was to adjust the settings of the camera and if this didn’t work my pc had the problem, believe it or not. Hope this resolve the problem of some of you as well. :-)
May 14th, 2007 at 9:41 pm
Sorry, Soylbelle, but that turning the lens is crap. Dynex just won’t work, at least not on a Mac. A real P.O.S.
May 27th, 2007 at 8:33 pm
Damn, just like the other legions of people on here i bought the DX-DTCAM and yea, just like everyone else it doesnt work. Let’s all assemble and storm the gates of these bitches. I hope everyone goes and raises hell at the best buy’s nearest them about this, cause yea, its bull shit. I hope who ever made this piece of crap designs something else and kills himself with it.
June 3rd, 2007 at 12:15 am
My friend bougth the DX-DTCAM and is not working.
1.Black video
2.Whats the problem??
3.Should i call for help??
4.Should i sue them 4 this bad sell???
help me guys
thx
June 6th, 2007 at 12:50 pm
Well i got a DX-DTCAM when i had xp. It worked! it was amazing (considiring i had a 1998 LogiTech cam!)! then, i upgraded to vista. (DWAA DWAAA DWAAAAAAAAAAA) the cam was blank! the sound worked, but now i can’t IM! it seems i’m not the only one!
June 12th, 2007 at 8:50 pm
Same here, worked perfectly on xp, upgraded to vista then doesnt work. black screen and audio works. I called dynex in march and I was told they r working on the driver. till today again, they are still working on the drivers. I wonder what it takes for them to figure out its crazy.
June 13th, 2007 at 1:12 pm
Hey i got the solution :P
The problem is that windows installs Hewlett package drivers instead of the uncertified Dinex drivers!!! So simple tho it took me about 1hr to find… The trick is to install the Dinex drivers on your computer with the CD. Then when you plus in the webcam it will say crap like new device blah blah. You click the advanced option in wich you can choose the drivers folder. Then on the next window you click on the *manually choose* option. Then you will see the Dinex drivers appear. You select them and install. (if you did the correct thing , windows will notify you that these drivers are not certified or w/e) and then it worked for me :P
June 13th, 2007 at 1:13 pm
then you just plug*
June 14th, 2007 at 9:39 pm
Victor-Hugo,
Sounds like you found a solution for pc. What about for Mac? Are we out of luck?
June 15th, 2007 at 11:43 am
Ya… I just bought one and it dosent work for my mac…. Extremely frustrating….. I am takin it back to best buy and man am I going to have fun with customer service…….
June 29th, 2007 at 12:36 am
I just got my DX-DTCAM to work with Skype on a Mac Mini (OS X 10.4.10). I installed the drivers that came with the CD and it didn’t work. Then I downloaded the driver update on the Dynex website, restarted the computer and Skype recognized the camera connected.
Dynex just put up a new driver earlier this month so try it out.
http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx
June 30th, 2007 at 6:50 pm
MAC’s suck hah!!
July 2nd, 2007 at 11:51 am
My Dynex Camera is not working either. I was trying to find a solution on the web but I found this forum instead. Thank you guys I will return it back to WORST BUY without hesitation.
July 2nd, 2007 at 8:22 pm
I get video using my Dynex webcam, but I can’t get any sound to record! Help! What do I have to do to be able to record sound with my video?
July 3rd, 2007 at 8:15 pm
I just bought one and the video is just black.
July 6th, 2007 at 12:37 am
Ok so I bough the Dynex DX-DTCAM All that comes up is a black screen but the blue light is on wth is wrong with this retarded cam. Supposedly if this isnt ur first cam it wont work it needs to be the first cam ever installed on your computer.. wth is this cheap shit 24.99 at bestbuy im gonna sue. Im gonna take this webcam swing it back and forth and throw it at that SUZAN or w.e her name is at customer service and best buy. I hate this cam I threw it on the wall 20 times and that stupid blue light is still on I wanna chuck it on SUZANs face that manchu wok eatting SUZAN. Omg Im so mad I want this cam to work Im gonna threw it again hold on…… OK I threw it. Omg i hate this cam Im gonna bite off this blue light its pissing me off. DONT BUY DYNEX THEY ARE THE CHEAPEST COMPANY IN THE WHOLE WORLD STUPID 24.99 I WAS SO EXCITED CUZ IM LIKE ITS THE CHEAPEAST CAM STUPID WORTHLESS THING GRRR. I want starbucks… Ok bye.
July 7th, 2007 at 9:07 pm
I had the same experience as everyone else, but got the shitty thing to work with Victor-Hugo’s suggestion. Thanks, man.
July 14th, 2007 at 7:26 pm
I just bought the dynex DX-DTCAM from Best buy to work with my mac. After reading theses messages, I found the updated driver on the dynex website, restarted and it the video worked, but I do not have sound. Any suggestions? is there some setting that I am missing? my sound source is my speakers, which is plugged into a studio command system (Mackie Big Knob)…..
July 16th, 2007 at 3:41 pm
excuse me MinDwella can u pls write down the directions of how ur camera started working becuz this camera is the worse yet. i can’t beleive that after downloading everything i possibly could, all that seems to appear is a dumb little black screen. this is ridiculous!!! i really can’t beleive that dumb best buy will rip u off!!!
July 16th, 2007 at 4:23 pm
http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx
… thats all i have to say you fucking idiots
July 21st, 2007 at 7:42 pm
Now their link to their driver is down!?!?? What a bunch of crackpots.
August 5th, 2007 at 7:47 am
I need the drivers for the 101 dynex web cam the one I got with the cam does not work
August 15th, 2007 at 9:56 pm
I got one from eBay. Before I bought it, all the reviews said it is a very reliable webcam. Well, I tried to use it in my laptop (Windows XP). I only get black screen.
I am so mad now!!!!!!!!!!!!!!!!!!!!!!!!!!! What a shit!!!!!!!!!!!!!!!!!!!!!!!!
August 17th, 2007 at 5:45 pm
Okay that suck, anyways it did work fine on xp but i cant get it to work on vista, if anybody was succesful can you explain exactly what you did?
tks
August 17th, 2007 at 8:47 pm
well guess what? I manage to make it work no problem..wanna no how?
for Vista user
Install the driver from the website which was updated recently, do not install the dynex software!
I recommend you go with a 3rd party software 100% reliable let me tell ya cause it work first try! I downloaded ManyCamSetup from download.com which is free by the n decided to give a last change to dynex software but this time I opted for webcam companion and it worked fine!!! must be a glitch in their software
good luck
September 1st, 2007 at 10:05 pm
Just wanted to add myself to this Dynex hate list. What a piece of garbage! I tried the rocketfish camera and have no had a whole lot of luck with that either. It works off and on, but freezes more than anything. Does anyone know of another camera that will work with Mac Panther 10.3.9?? Please help!
September 4th, 2007 at 6:10 pm
Just bought the Dynex DX-DTCAM as well for $29 CDN. Installed the drivers…and voila! NO VIDEO. Wish I read this page before buying the crappy camera, glad I don’t have to waste time calling their customer support, thanks to this thread…
September 8th, 2007 at 3:51 pm
Man, the camera SUCKS. Vista 32bit won’t even let the installer run properly, not to mention i cant even see the device sometimes. Piece of crap, don’t buy. Thats what I get for being cheap and getting a $20 camera instead of a $40 one.
September 10th, 2007 at 11:44 pm
you can use a driver that makes usb cam work on mac osx and its free http://webcam-osx.sourceforge.net/ i have Dynex DX-WC100 webcam and its working now.i can use it with skype but not with ichat. you can try this driver for ichat but its not free http://www.ecamm.com/mac/ichatusbcam/
September 13th, 2007 at 8:36 am
yep, mine doesn’t work either. I have installed and uninstalled and reinstalled until the sun came up and went down again, and still nothing It says the capture mode won’t go to graph.What the heck does THAT mean?
Their support is ridiculous. Told me to do something I had already done at least twice.
We need to ban together and BAN this product!
September 13th, 2007 at 1:49 pm
http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx
Went to the site un-installed ALL old drivers and installed BRAND new
STILL BLACK SCREEN!
September 13th, 2007 at 1:52 pm
“I just got my DX-DTCAM to work with Skype on a Mac Mini (OS X 10.4.10). I installed the drivers that came with the CD and it didn’t work. Then I downloaded the driver update on the Dynex website, restarted the computer and Skype recognized the camera connected.
Dynex just put up a new driver earlier this month so try it out.
http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx”
YOU ARE FULL OF SHIT DOESN’T WORK WELL THATS 2 IN A ROW CAN THEY MAKE a 3rd driver that doesn’t work..
?
September 22nd, 2007 at 1:48 am
I have a Dynex Dx-DTCAM and I am a geek squad rep I made it work on windows xp for my
freind but when i got home to lies from DYNEX webcam It may only work for desktops that are xp if installed properly. SUE DYNEX
September 23rd, 2007 at 11:41 am
I bought one at Bestbuy as well, insatalled it, the windows did say it was not logo certified, and it works very well. Not too many features but what do you expect for $20. I am running Xp Pro with all the updates. Sory for the others!
September 27th, 2007 at 4:12 pm
Ok. I agree with every one about how the support sucks and the out of box experience is truly horrendous. HOWEVER, I was able to get this camera installed and working under Vista. Someone earlie posted their workaround but I’ve decided to be a little more specific. This is for VISTA users only.
1. Do not plug in the camera yet!
2. Download and install the driver package from http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx Click on the link under product drivers for Windows and Mac.
3. Open the folder and run the setup utility.
4. After the installation is complete go ahead and plug in the camera.
5. It won’t work yet.
6. Click on Start and type Device Manager in the search dialog box. Click and select continue to open up Vista’s device manager.
7. Click the + sign next to Imaging Devices.
8. Double-click Dynex Web Cam
9. Click the tab that says Driver.
10. Click Update Driver.
11. Select Browse my computer for driver software.
12. Select Let me pick from a list of device drivers on my computer.
13. Select Dynex Webcam.
14. Re-start and you’re in business with Dynex finally!
October 1st, 2007 at 7:15 pm
Same here, but found a solution if you are running an intel mac. Turn Rosetta on for your preferred browser (under get info) and install adobes shockwave player (will only let you download and install if you have Rosetta turned on) once installed you can turn off
Rosetta and wa-la…
October 1st, 2007 at 7:38 pm
Same thing mic works but the video wont.
deffinitly taking it back
this is Bs.
October 5th, 2007 at 4:47 pm
well after reading this ill pass on the dynex piece of crapola and after
research the only webcam i found that says vista compatible is
Rocketfish™ Notebook Web Camera
Model: RF-NBCAM
October 6th, 2007 at 12:31 pm
—BLACK SCREE—
–Also, got the Black Screen on our PC and Mac my this webcam. Victor-Hugo’s solution below worked for the PC! You Rule, V-H!—-
The problem is that windows installs Hewlett package drivers instead of the uncertified Dinex drivers!!! So simple tho it took me about 1hr to find… The trick is to install the Dinex drivers on your computer with the CD. Then when you plus in the webcam it will say crap like new device blah blah. You click the advanced option in wich you can choose the drivers folder. Then on the next window you click on the *manually choose* option. Then you will see the Dinex drivers appear. You select them and install. (if you did the correct thing , windows will notify you that these drivers are not certified or w/e) and then it worked for me :P
–For my beloved Mac, this solution below worked.—
“I just got my DX-DTCAM to work with Skype on a Mac Mini (OS X 10.4.10). I installed the drivers that came with the CD and it didn’t work. Then I downloaded the driver update on the Dynex website, restarted the computer and Skype recognized the camera connected.
Dynex just put up a new driver earlier this month so try it out.
http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx”
—I had to restart the computer for it to start working—
— Good Luck___
October 7th, 2007 at 9:13 pm
Yep….just successfully got the camera running on my XP machine using the driver found on the Dynex web site. You’ve got to manually install the dynex driver using the device manager under your systems folder. Look under “imaging devices” and “upgrade the driver” for the dynex cam. The camera works quite well once you’ve actually gotten it to operate at all!
October 15th, 2007 at 6:52 pm
I too got the DX-DTCAM working on Vista. Download the drivers then manually install them through device manager and it works. Thanks to the comments here that gave me the idea to do so.
October 20th, 2007 at 9:12 am
yeah yeah yeah yeah 123
October 28th, 2007 at 12:32 am
I was banging my head against the wall on this one as well until I found this thread. It you manually install the drivers it works fine for both XP and Vista (I tested it on both machines). Good luck to all others!
October 31st, 2007 at 1:43 pm
I just purchased a Dynex webcam at Bestbuy ($15) and it works fine.
I had to download a plugin (June 2007) from Dynex to get Skype video to work, and it needed some software assistance from ecamm (www.ecamm.com/mac/ichatusbcam/), a $10 program which enables USB webcam in iChat. After a re-boot it all works great
Dbiker
November 8th, 2007 at 7:13 pm
I think I found the solution for Windows USERS.
The problem with the webcam lies in the actual windows drivers.
The drivers being used to install the camera, are the generic webcam drivers
that are found on windows. This is the reason for the webcam is not working.
Now, to fix this problem we have found a solution.
Make sure the camera is not connected.
You will have to uninstall the original webcam drivers from Add/Remove Programs.
Restart.
After restarting, re-install the CD drivers making sure the webcam is not connected.
After the install, re-connect the camera. If a prompt appears asking for PC drivers
choose “install from a list or specific location (advanced)” and click next.
Then choose the option “Don’t Search. I will Choose the driver to install” click next.
You Should see “Dynex Webcam” as an option. Choose this option and install.
The camera should now work.
If you were not prompted for an install, make sure the drivers CD is installed
and the camera is connected. Then
Go to the Control panel, and Click SYSTEM.
Click the HARDWARE Tab and click DEVICE MANAGER.
Look For Imaging Devices and open the options.
There should be a Device called USB WEB CAM under Imaging devices.
Right click and go to PROPERTIES and click the driver tab.
Click Update Driver.
Choose “install from a list or specific location (advanced)” and click next.
Then choose the option “Don’t Search. I will Choose the driver to install” click next.
You Should see “Dynex Webcam” as an option. Choose this option and install.
The camera should now work.
I hope this works for you.
-Waffles
November 28th, 2007 at 11:52 pm
I got it using the directions from John. I will repost them. This is for Vista users. I have a laptop, HP. Thanks john.
1. Do not plug in the camera yet!
2. Download and install the driver package from http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx Click on the link under product drivers for Windows and Mac.
3. Open the folder and run the setup utility.
4. After the installation is complete go ahead and plug in the camera.
5. It won’t work yet.
6. Click on Start and type Device Manager in the search dialog box. Click and select continue to open up Vista’s device manager.
7. Click the + sign next to Imaging Devices.
8. Double-click Dynex Web Cam
9. Click the tab that says Driver.
10. Click Update Driver.
11. Select Browse my computer for driver software.
12. Select Let me pick from a list of device drivers on my computer.
13. Select Dynex Webcam.
14. Re-start and you’re in business with Dynex finally!
December 16th, 2007 at 1:01 am
Thanks, Jen’s repost worked. Thanks for the help all. Lol, it seems the webcam we all have is now discontinued.
December 17th, 2007 at 8:02 am
I also had the BLACK SCREEN problem, and uninstalled, reinstalled, to no avail. I have Compaq laptop running on Windows XP. Would have given up on the Dynex DX-DTCAM and just taken it back, but my husband has one and has no problems with it, and he bought one for me, as the Rocketfish I had was not working right. When I got the black screen, et al, I could not take it back easily, as I am in a small town in Germany, and there is no “Best Buy” here.
So, I really appreciate all the helpful blogs out there. I did just as Carlos “Waffles” said, and it works like a charm! Now I can hardly wait for my hubby to get up (it is only 6 AM in Alabama) so I can chat with him and he can see me when we chat on Skype.
Ok, back to Xmas shopping. Frohes Weihnachtsfest!
Joan
December 22nd, 2007 at 4:38 pm
I am so mad right now at Dynex I could just scream. I was actually told to keep plugging and unplugging the card in until it worked, otherwise it’s bad. Then was asked if they could help me with anything else. I asked her if she could send me some aspirin as they just wasted 1/2 hour of my life for nothing and I have a huge headache.
December 29th, 2007 at 4:50 am
I had similar probs with Dynex cam…..
Fortunately for me my cousin works for Dynex
& when he comes over this new Years….
I’m gonna Fuck him up….
Ill try to get in a couple of extra
punches for you guys too….
January 5th, 2008 at 7:55 pm
omg so i bought this gay webcam today thinking it was cheap ($10) and its not working on my XP. So this chick on ebay had a guide on how to maker it work. it said to download the driver off the site but my stupid compy said that i dont have permission to access it!!!! so yeah im prettty much screwed, can someone give me a step by step guide to getting through this! oh and i have a Dynex DX-DTCAM btw.
PLEASE HELP! I WAS SO EXCITED TO GET THIS CAMERA AND I NEED THIS FIXED!!
January 5th, 2008 at 8:49 pm
actually nvm all that i just wrote. i used the advice of Carlos “waffles” and it works SOOO good! Thx Carlos!
January 19th, 2008 at 2:23 pm
why does dynex sell products with no support,then lie about their service. Dynex really sucks!!!!!
February 10th, 2008 at 12:58 am
yeah, me again! my camera works but my audio doesnt work on msn. if i make a video , it records it. but when im on msn , i cant have a video call. how do i fix this?
February 24th, 2008 at 10:35 pm
I just brought a Dynex E402 router, and sent over 4 hours trying to get it to connect to the internet with my DSL modem. I followed their quick start wizard, and did every thing correctly, still the router would not connect to the internet. I think the router’s firmware is really wimpy and needs to be more robust in it’s ability to connect to the internet.
February 29th, 2008 at 8:59 pm
Use windows add/remove programs in control pannel to remove any of your previous installs of your webcam.
Do not connect the webcam until you have downloaded the driver. First get the latest driver from dynexproducts.com. Connect your webcam. Do not let Windows install your driver. When it asks for that you have to say NO, install it manually. Then point it to the location where you downloaded the latest driver.
If it still does not work, go into Device Manager and do re-instaall driver for Dynex webcam. You may need to reboot after that.
Hope this will help.
One another place you can get the latest driver from is here (but I have not checked this site):-
http://members.driverguide.com/driver/detail.php?driverid=881494
February 29th, 2008 at 10:03 pm
Hi,
I just bought a Dynex DX-DTCAM, obviously before I read all this. However, I was able to get it to work with Skype by downloading the most recent drivers from their web site and then restarting my computer (Mini Mac with 10X most recent)
Hope this helps someone.
March 3rd, 2008 at 1:54 am
Hi everyone. I have been frustrated with this camera for going on 3 months, but found this thread and now it is working! DX DT-Cam. Find Victor Hugo’s post and you will be fine.
March 4th, 2008 at 3:53 pm
I bought a portable DVD player and the “car cord” broke.
Future Shop said they don’t have the item. Called Dynex and they tranferred me back to
Future Shop “Best Buy” parts dept. Went back to Dynex and they said its is not their
problem. I will never, ever buy anything from Dynex and Best Buy/Future Shop again they have terrible customer service.
VOTE AT THE CASH REGISTER PEOPLE. I AM.
April 14th, 2008 at 8:04 pm
[...] For further reading, check out: http://michael.thegrebs.com/2007/01/11/dynex-sucks/ [...]
June 23rd, 2008 at 10:42 pm
I get the same black screen!!. good thing my sis. bought it not me ;P
July 1st, 2008 at 1:08 pm
I can not speak english so good, but this place has visited for very intelligent people. Let me tell you somethings:
1. Dinex Web Cam instructions are trash, incomplete and poor. Dynex support really -really- sucks.
2.Thanks to Jen and John. Especially thanks to Carlos “waffles”. Their explications were very clear, simply and sucessfull. Finally, after months of anger, I can make the cam works… with a litlle help from my friends.
3. Thanks again for Jen, John and Carlos. They made me very happy.
4. Thanks a lot.
5. Thanks again and forever.
July 21st, 2008 at 11:40 am
Does anyone know where to get the driver for the dynex 5-in-1 memory card. the disc they gave me doesn’t work..does it? It’s too small for the internal cd reader.
September 29th, 2008 at 8:54 pm
I have the solution to the Dynex black screen problem:
Go to control panel/System/Device manager/Imaging devices
Right click “update driver software”
Select “browse my computer”
Select “let me pick from a list”
Select “Dynex WebCam”
Voila!!!
October 2nd, 2008 at 2:28 am
You really expect that a guy with 3 weeks of training in basic troubleshoothing (reinstall, restart pc… thats it) who is supposed to handle 1000 different products (we get trained in about 20) to actually KNOW how to fix something.
We are just happy when the call doesnt end with the customer yelling at us or asking for a sup call.
People read the manual, thats what we do, thats ALL we do, we try the TBs from the manual and then a reinstall and thats it…
November 28th, 2008 at 3:13 pm
Just got a Dynex 1.3 MP to work with Skype on a MacMini 10.4.11.
Keys:
Nothing comes on the CD nor at their website for 1.3 MP and OS X. You have to go to a different, discontinued webcam and download its driver. (I probably downloaded this by mistake, a happy mistake)
http://www.dynexproducts.com/p-459-dynex-desktop-web-camera.aspx
Look for Dynex Webcam:Dynex Driver OS X.10:Dynex Driver OSX 1.01.dmg in the downloaded driver. IIRC, there’s a note which says this is only for 10.4.9 and up. Double-click on Dynex Driver OSX 1.01:Dynex Driver Install.pkg to install and then reboot.
Macam doesn’t support Dynex.
The video only works on one app at a time. If you’re playing with the camera in ‘WebCam Support’ (an unmarked app, I’m not sure if it appeared after the Dynex or Macam install attempts), it won’t show up as a source elsewhere.